We electric kettles,hand blender,electric hot plate and other practical kitchen essentialsdo not offer exchanges for purchases on arcteryx.com.If you'd like to find your way into a new product,the easiest option is to return your recent purchase within 30 days and place a new order for the one you'd like.

Cancelling an order is the last thing we want to do,but it may be necessary due to some of these common reasons.

The item is out of stock

Discrepancy in billing information

·Policy breach*

*Arc'teryx does not support Bulk Purchasing or Freight Forwarding.Orders outside of these policies may be cancelled without notification.

In the event your order is cancelled,you will not be charged,and any charges pending will be cancelled as well.

Online orders are not eligible for price adjustments.

An account is not required to place an order.You can check-out as a Guest,but setting up an account provides easy access to your order,faster returns,as well as quicker check-out next time.

Once your order has shipped,your account will be updated,and you will receive an email which includes shipment and tracking information.You can then either follow the link provided in your email or enter the tracking number directly in the carrier's website(FedEx)to get an updated status report of your shipment.You are also able to check the status of your order at any time,including once shipped via our Order Status link.Tracking is available 24-hours after your order has shipped.

No.We do not allow shipping via freight forwarders or re-shippers under any circumstances.

Yes!Orders can be placed online and picked up at our Seattle,WA and Des Moines,WA stores.Pickup orders may take up to 48 hours to process and will be held for 10 days.Retail store hours can be found here.